From the 31st May 2022, we will use one number for all of our four sites – 01626 774 656. Please note that any old numbers will work for a limited period.
Benefits to patients:
- Patient callback holds your place in the queue after you have called and hung up. You will receive a callback instead of waiting in the line, saving time and money.
- Integration with patient record systems means when you speak to any member of the practice team your information is to hand, eliminating frustrating delays.
- The new phone system can be configured to inform you with high quality voice messages at every stage of your journey, minimising questions.
- And many more!
All calls will be recorded for training and monitoring purposes.
Please email enquiries.channelview@nhs.net if you have any questions or queries.
Kind regards
Channel View Medical Group IT & Management Team
