Improved Access

Primary Care Delivering Improved Access for their patients!

Please read for more information regarding our Improved Access service for evening and weekend appointments.  

Monday— Thursday Improved Access Service

The practice offers additional evening appointments for our patients. These are different to the appointments some surgeries in the South Devon and Torbay CCG area currently offer in the evenings. This is a requirement (known as Improved Access) where practices ensure that across the week Monday-Thursday that a practice in their area is open between 6pm-8pm. To access these appointments please continue to contact your registered practice.

The timetable for evening appointments is detailed below: 
Mondays – The Den Site

Tuesdays –  Channel View Medical Practice

Wednesdays – Dawlish Community hospital (for Barton Surgery)

Thursdays –  Dawlish Community Hospital (for Barton Surgery)

Weekend Improved Access Service

We also offer weekend appointments situated in a central hub location. The hub location for our patients is Albany Surgery Newton Abbot TQ12 2AS. Albany Surgery has been selected as the “weekend hub” as it is considered the most suitably based surgery geographically to serve 290,000 patients in the South Devon and Torbay area.

The appointments offered are by pre-booked appointments by contacting your local surgery and booking ahead. Patients will be able to be seen by a healthcare professional during these extended hours, we will be offering appointment’s with a GP, Practice Nurse and Health Care Assistant .

This service is very different to the current out of hour’s service where patients contact 111 in an urgent/acute situation that cannot wait until their practice is open again on the Monday. For any acute illness please still continue to contact 111, this new service is just for pre-booked routine work and is not for acute/urgent/walk in situations.

Please note that as this contract is being delivered at scale across the locality, you will not necessarily be seen by a Clinician known to you from your practice.

Please see our timetable below for the dates and times of our new service. 

Albany surgery
Grace House, Scott Cl, Newton Abbot TQ12 1GJ

Fridays – 6.00pm—8.00pm

Saturdays – 8.00am—6.00pm

Sundays –  8.00am—2.00pm


Please note as this contract is being delivered at scale across the locality, you will not necessarily be seen by a GP, Practice Nurse or HCA known to you from your practice.

To ensure that the Clinician you see has full access to your medical records, when you book your appointment the Receptionist will ask you to consent to sharing your medical records. Once consent is gained the clinician seeing you on the day is the only person who will have access to your medical record, this consent is valid for 28 days from the appointment date. It is essential that consent is gained for you to be able to have the appointment. If you feel you do not wish to provide consent then it will not be suitable for you to book the appointment.

Thank for you your co-operation and support and we hope you make full use of this new service.

Parking Albany Surgery:

Free Surgery Parking is available for up to a maximum of 1 hour in front of the Sainsbury’s Local Store, please do not rely on this as spaces are limited.