Channel View Medical Group (All Sites) – 01626 774 656


How Channel View Medical Group uses your information to provide you with healthcare

This practice keeps medical records confidential and complies with the General Data Protection Regulation.

This practice keeps data on you relating to who you are, where you live, what you do, your family, possibly your friends, your employers, your habits, your problems and diagnoses, the reasons you seek help, your appointments, where you are seen and when you are seen, who by, referrals to specialists and other healthcare providers, tests carried out here and in other places, investigations and scans, treatments and outcomes of treatments, your treatment history, the observations and opinions of other healthcare workers, within and without the NHS as well as comments and aide memories reasonably made by healthcare professionals in this practice who are appropriately involved in your health care.

GPs have always delegated tasks and responsibilities to others that work with them in their surgeries, on average an NHS GP has between 1,500 to 2,500 patients for whom he or she is accountable. It is not possible for the GP to provide hands on personal care for each and every one of those patients in those circumstances, for this reason GPs share your care with others, predominantly within the surgery but occasionally with outside organisations. If your health needs require care from others elsewhere outside this practice we will exchange with them whatever information about you that is necessary for them to provide that care. When you make contact with healthcare providers outside the practice but within the NHS it is usual for them to send us information relating to that encounter. We will retain part or all of those reports. Normally we will receive equivalent reports of contacts you have with non NHS services but this is not always the case.

People who have access to your information will only normally have access to that which they need to fulfil their roles, for instance practice admin staff will normally only see your name, address, contact details, appointment history and registration details in order to book appointments, the clinicians will normally have access to your immunisations, treatment, significant active and important past histories, your allergies and relevant recent contacts, access to everything in your record.

Healthcare staff working in A&E and out of hours care will also have access to your information. For example, it is important that staff who are treating you in an emergency know if you have any allergic reactions. This will involve the use of your Summary Care Record.  For more information see: or alternatively speak to your practice.

You have the right to object to information being shared for your own care. Please speak to the practice if you wish to object. You also have the right to have any mistakes or errors corrected.

Other important information about how your information is used to provide you with healthcare

We will also use your information so that this practice can check and review the quality of the care we provide. This helps us to improve our services to you.

Registering for NHS care

  • All patients who receive NHS care are registered on a national database.
  • This database holds your name, address, date of birth and NHS Number but it does not hold information about the care you receive
  • The database is held by NHS Digital a national organisation which has legal responsibilities to collect NHS data.
  • More information can be found at: or the phone number for is0300 303 5678


Identifying patients who might be at risk of certain diseases

  • Your medical records will be searched by a computer programme so that we can identify patients who might be at high risk from certain diseases such as heart disease or unplanned admissions to hospital.
  • This means we can offer patients additional care or support as early as possible.
  • This process will involve linking information from your GP record with information from other health or social care services you have used.
  • Information which identifies you will only be seen by this practice.



  • Sometimes we need to share information so that other people, including healthcare staff, children or others with safeguarding needs, are protected from risk of harm.
  • These circumstances are rare.
  • We do not need your consent or agreement to do this.
  • Please contact management  for up to date local policies for more information:

We will also use your information so that this practice can check and review the quality of the care we provide. This helps us to improve our services to you.


We are required by law to provide you with the following information about how we handle your information.


Data Controller


Channel View Medical Group, 3 Courtenay Place, Teignmouth TQ14 8AY
Data Protection Officer


Bex Lovewell
Data Protection Officer
Sentinel Healthcare SouthWest Community Interest Company
c/o Express Diagnostics and Treatment Services
6 Research Way, Plymouth PL6 8BU
Purpose of the processing


  • To give direct health or social care to individual patients.
  • For example, when a patient agrees to a referral for direct care, such as to a hospital, relevant information about the patient will be shared with the other healthcare staff to enable them to give appropriate advice, investigations, treatments and/or care.
  • To check and review the quality of care. (This is called audit and clinical governance).
Lawful basis for processing


These purposes are supported under the following sections of the GDPR:

Article 6(1)(e) ‘…necessary for the performance of a task carried out in the public interest or in the exercise of official authority…’; and

Article 9(2)(h) ‘necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services…” 

Healthcare staff will also respect and comply with their obligations under the common law duty of confidence.

Recipient or categories of recipients of the processed data


The data will be shared with:

  • healthcare professionals and staff in this surgery;
  • local hospitals;
  • out of hours services;
  • diagnostic and treatment centres;
  • or other organisations involved in the provision of direct care to individual patients.
Rights to object


  • You have the right to object to information being shared between those who are providing you with direct care.
  • This may affect the care you receive – please speak to the practice.
  • You are not able to object to your name, address and other demographic information being sent to NHS Digital.
  • This is necessary if you wish to be registered to receive NHS care.
  • You are not able to object when information is legitimately shared for safeguarding reasons.
  • In appropriate circumstances it is a legal and professional requirement to share information for safeguarding reasons. This is to protect people from harm.
  • The information will be shared with the local safeguarding service.
Right to access and correctYou have the right to access your medical record and have any errors or mistakes corrected. Please speak to a member of staff or look at our ‘access to medical records’  on the practice website –

  • We are not aware of any circumstances in which you will have the right to delete correct information from your medical record; although you are free to obtain your own legal advice if you believe there is no lawful purpose for which we hold the information and contact us if you hold a different view.
Retention period


GP medical records will be kept in line with the law and national guidance. Information on how long records are kept can be found at:

or speak to the practice.

Right to complain


You have the right to complain to the Information Commissioner’s Office. If you wish to complain follow this link or call the helpline 0303 123 1113
Data we get from other organisationsWe receive information about your health from other organisations who are involved in providing you with health and social care. For example, if you go to hospital for treatment or an operation the hospital will send us a letter to let us know what happens. This means your GP medical record is kept up-to date when you receive care from other parts of the health service.

 Improved Access

As part of our Improved Access Initiative, Channel  View Surgery patients will be able to book evening and weekend appointments, both here and at other local GP Practices: Barton Surgery, The Den and Glendevon. This will benefit our patients by ensuring there are more appointments available to them at times that are more convenient out of the practice’s usual hours.

To ensure an effective and safe service, your full medical record will be shared with the clinician you have consented to see at the other surgeries. This sharing occurs electronically through our clinical system, SystmOne, and the sharing only occurs when you choose to book an appointment at another practice. You will be reminded of this when you book the appointment and your consent to share your medical record is taken. It is important that we share the full medical record so that the clinician is able to offer you the most safe and effective treatment by allowing them to be completely aware of previous appointments, test results, pre-existing conditions, medication and other medically relevant information.

Your data will be kept secure using the same program used to access your medical record when you visit us for an appointment. The clinician you visit will be required to gain your consent prior to accessing your record. If you change your mind and do not wish to consent, the clinician will only be able to access your Summary Care Record. This will contain a limited amount of information restricted to current medication, allergies and details of any previous bad reactions to medicines, your name, address, date of birth and NHS number. As such, only having access to this record will limit the treatment the clinician is able to offer you. We will be notified of your record being accessed and of any changes made to your medical record. We will review this to ensure any follow up is actioned.

If you have any concerns about this, or object to the sharing of your medical record in this way, please speak to one of our reception team, who will be able to record your decision and change the settings for your record.


As a practice we are supported in the set up and delivery of research by experienced “NIHR CRN” staff who work as part of a practice team. These staff, as part of our practice team, will be able to access your patient record to identify if you would be eligible to participate in research opportunities, support recruitment, and follow up activity related to clinical trials.

Medicines Managements

The Practice may conduct Medicines Management Reviews of medications prescribed to its patients. This service performs a review of prescribed medications to ensure patients receive the most appropriate, up to date and cost effective treatments. This service is provided to practices within South Devon through South Devon and Torbay Clinical Commissioning Group.

Community Hub

The practice works closely with the Community Nursing Team and the Intermediate Care Team to deliver care to patients in their home and to reduce avoidable admissions to hospital. The Community staff includes Matrons, Nurses, Assistant Practitioners, Healthcare Assistants and Administration Staff employed by Torbay and South Devon NHS Foundation Trust, based within the Community and Intermediate Care Team at Dawlish Community Hospital and Teignmouth Community Hospital. Staff that work in the Community Team are all bound by the Confidentiality: NHS Code of Practice and General Data Protection Regulation 2016; and will only access your information in order to provide direct care; for example, before attending visiting you at home.

Coastal Locality Contraception Clinic

The practices in Teignmouth and Dawlish are working together to deliver certain contraceptive services to their patients. Staff providing these services include the Family Planning Nurse, GP and Healthcare Assistant employed by Barton Surgery – Dawlish, and will require access to your record in order to deliver this service to you, should you be referred to them. These individuals are all bound by the Confidentiality: NHS Code of Practice and General Data Protection Regulation 2016.

The service is based at Barton Surgery – Dawlish. Staff accessing your records for the contraception clinic will only do so with your explicit consent. You will be given the option to be referred to this service should you require a “coil” or “implant” for contraceptive use, alternatively this service is offered by the Family Planning Service in Torquay, who will not have access to your GP notes.

Teignmouth and Dawlish Clinical Research Hub

The practices in Teignmouth and Dawlish work together to deliver Research studies and trials to patients registered at the 4 practices (and their branch sites). Staff employed by your GP practice will access your information in order to determine whether you are suitable to be invited to participate in a particular study.

Staff working for the Teignmouth and Dawlish Clinical Research Hub are also employees of practices within Teignmouth / Dawlish, and are bound by the same confidentiality rules. The Research Hub team will not access your information without your explicit consent, unless they are employed by your GP Practice and are carrying out the record review in line with their ordinary job. Staff employed by the Hub includes a Data Manager, Research Nurse and a Healthcare Assistant. These individuals have undertaken training for the delivery of research (Good Clinical Practice) and are all bound by the Confidentiality: NHS Code of Practice and General Data Protection Regulation 2016.

Immedicare Telemedicine Services


For some of our Care Home Residents we share your records using Interoperability/the Enhanced Data Sharing Module TPP SystmOne with Immedicare so that they are able to provide a virtual clinical support service 24/7 for when you may need to be cared for.

The information being shared can be personal contact details, diagnosis, medications, allergies, and test results. Your records will be treated with the strictest confidence and can only be viewed if you use their service. Further information regarding Immedicare can be found here:

Third party service providers

The practice will also use carefully selected third party service providers that process data on behalf of the practice. When we use a third party service provider, we will always have an appropriate agreement in place to ensure that they keep the data secure, that they do not use or share information other than in accordance with our instructions and that they are operating responsibly to ensure the protection of your data. Examples of functions that may be carried out by third parties includes:

• Organisations that provide IT services & support, including our core clinical systems; systems which manage patient facing services (such as our website and service accessible through the same); data hosting service providers; systems which facilitate video consultation, appointment bookings or electronic prescription services; document management services etc.
• Organisations who are delivering services on behalf of the practice (for example conducting Medicines Management Reviews to ensure that you receive the most appropriate, up to date and cost-effective treatments or supporting practices in offering choices of providers and appointments to patients who are being referred via the NHS E-Referral system).
• Delivery services (for example if we were to arrange for delivery of any medicines to you).
• Payment providers (if for example you were paying for a prescription or a service such as travel vaccinations).

For further information of who we share your personal data with and our third-party processors, please contact Michelle Smith on 01626 774656.

National Data Opt-Out 
From March 2020 Channel View Medical Group are compliant with the National Data Opt-out Programme.

This means that following recommendations from the National Data Guardian (NDG) that “patients should be able to opt-out of their personal confidential data being used for purposes other than their direct medical care.”

A patient has to register their choice to opt-out only once, and that registration applies to all healthcare settings and organisations, not just general practice. They can do this by using one of the following:

Online service – Patients registering need to know their NHS number or their postcode as registered at their GP practice
Telephone service 0300 303 5678 which is open Monday to Friday between 0900 and 1700
NHS App – for use by patients aged 13 and over. The app can be downloaded from the App Store or Google play
“Print and post” [1] registration form. Photocopies of proof of applicant’s name (e.g. passport, UK driving licence etc.) and address (e.g. utility bill, payslip etc.) need to be sent with the application. It can take up to 14 days to process the form once it arrives at NHS, PO Box 884, Leeds, LS1 9TZ

General Practice Data for Planning and Research Data Collection (GPDfPR)

As well as using your information to support the delivery of care to you, your data may be used by NHS Digital to help improve the way health and social care is delivered to patients and service users throughout England. From the 1st July 2021, NHS Digital will securely extract your information to provide access to patient data to the NHS and other organisations who need to use it, to improve health and social care for everyone.

NHS Digital will primarily use your information in a way that does not identify you (your information will be pseudonymised). However, they will be able to use their software to identify you in certain circumstances, and where there is a valid legal reason to do so. NHS Digital may also share your information with third parties such as Local Authorities, primary care networks (PCNs), clinical commissioning groups (CCGs), research organisations, including universities, and pharmaceutical companies.

At the time of publication (May 2021), patients who have a “type 1” opt- out, will  be excluded from this programme and will not have their data extracted for this purpose.

Further information about GPDfPR can be found here:

We will rely on Legal Obligation (Article (6)(1)(c)), Health and Social Care (Article 9(2)(h)) and Public Health (Article (9)(2)(i)) as the legal basis for processing your data for this purpose.

Type 1 Opt-Out

You have the right to object to your confidential patient data being shared for purposes beyond your direct care by asking the practice to apply a Type 1 opt-out to your medical records. A type 1 opt-out prevents personal data about you, being extracted from your GP record, and uploaded to any other organisations without your explicit consent. If you wish for a Type 1 opt-out to be applied to your record, please contact us to discuss the next steps.

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Date published: 18th October, 2014
Date last updated: 10th November, 2023